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- Managing sales ledger debt in line with set KPIs, credit control
- Building rapport with and proactively managing customers to ensure debts are collected effectively
- Suggesting appropriate actions to minimise the risk of late payments
- Managing the legal recovery process to facilitate the collection of unpaid fees
- Generating solutions to improve cash collection efficiency and general process improvements
- Being the point of contact for inbound billing enquiries and ensuring a successful outcome
- Identifying customers at risk and liaising with account managers as appropriate
- Ensuring a high level of custome satisfaction at all times
- Experience in a similar role, such as Credit Controller / Collections Specialist / Credit Control Officer / Sales Ledger Clerk / Customer Service Representative / Billing Assistant / Retentions Advisor
- Excellent customer service skills
- An enthusiastic and methodical approach
- Hybrid working – 3 days in office, 2 from home after initial settling-in period
- Enhanced pension
- 23 days holiday plus bank holidays
- Charity day
- Cycle scheme
- Canteen on site
- Onsite parking
- Games room
