Customer Service Representative

• Location: Segensworth
• Job Type: Full-time
• Salary: Up to £27,664 

Join our dedicated Customer Service Team and contribute to delivering exceptional service standards in line with our company procedures. This role is ideal for someone with a strong background in customer service within a high-volume call centre environment, looking to leverage their problem-solving skills and attention to detail.

• Answer inbound customer calls and manage day-to-day customer requirements.
• Receive and process customer orders on the ERP system, ensuring compliance with company procedures and customer requirements.
• Log and resolve customer queries and complaints using CRM, Agile, Baan, or other appropriate methods.
• Liaise with internal and external departments such as Finance and Transport to resolve issues efficiently.
• Participate in ad-hoc projects and work closely with other departments to ensure orders are shipped with the highest level of service.
• Maintain records of all orders and relevant documentation for auditing purposes.
• Process credit requests within one working day, ensuring compliance with terms and conditions.
• Ensure all internal controls are complied with, taking ownership of processes to pass internal and external audits as per SOP.
• Support the management structure and carry out additional tasks as required to meet business needs and objectives.

• Excellent spoken and written English.
• Good organizational, problem-solving, and administrative skills with keen attention to detail.
• Experience using Microsoft Office, ERP, and CRM systems.
• Minimum of 1 year experience in a high-volume call centre environment.
• Strong customer-facing skills with the ability to manage multiple priorities while meeting deadlines, targets, and KPIs.
• Proactive focus on continuous improvement and a team player with excellent interpersonal skills.
• Ability to work independently and make decisions within the remit of the role.

• Free Parking
• Hybrid working
• Opportunities for professional development and training.
• Supportive team environment.

To apply for this Customer Service Representative position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.