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Step into the financial world as a Debt Recovery Administrator where you will play a vital role in managing and recovering owed finances from customers. Working within the Debt Recovery team, you will ensure efficient and professional handling of all debt matters, contributing to the financial stability of our organisation.
What makes you a great fit:- Possesses excellent analytical and problem-solving skills.
- Strong communication skills, both verbal and written.
- Keen eye for detail and accuracy in financial data entry.
- Adept at multitasking and managing time effectively.
- Previous experience supporting finance transactions teams.
- Customer-oriented with the ability to handle sensitive information confidentially.
- Takes initiative in identifying and implementing improvements.
- Thrives in collaborative environments and capable of working independently.
- Analyse and review outstanding accounts to determine the next steps within the debt recovery process.
- Contact customers to discuss overdue payments.
- Prepare reports on debt recovery status and update management as required.
- Attend weekly credit control meetings to discuss collection progress.
- Ensure compliance with industry regulations and company policies.
- Contribute to team goals and participate in ongoing training and development.
- Maintain accurate and up-to-date customer account information.
- Initiate Judgment requests when applicable andhandle court defences as needed.
- Forward information to debt collectors post-Judgment.
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- EV Scheme: Lease a brand-new electric car
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values:We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I:We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
