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NATS are looking for a Business Support Specialist to join them on a contract basis at their site in Whiteley.
- 2-3 days a week onsite in Whiteley.
- 500 p/d Umbrella, inside IR35.
- 6 month initial contract.
- Due to the nature of the role, applicants must be willing to obtain full SC Clearance.
Role Summary:
The Business Support Manager oversees the administrative and operational functions that support the business. They are responsible for optimising processes, managing support teams, ensuring smooth day-to-day operations, and contributing to strategic initiatives to improve business performance.
Key Responsibilities:
- Operational Management:
- Oversee daily business operations to ensure efficiency and effectiveness.
- Implement and maintain standard operating procedures (SOPs) across departments.
- Identify and resolve operational issues and inefficiencies.
- Process Improvement:
- Analyse existing processes and workflows, recommending and implementing improvements.
- Ensure the use of technology and software tools to enhance productivity and efficiency.
- Coordinate cross-departmental projects and support integration of new systems.
- Performance Tracking and Reporting:
- Set and track performance metrics for the support functions.
- Provide regular operational reports to senior management, offering insights and recommendations.
- Identify and track key performance indicators (KPIs) for continual improvement.
- Customer and Stakeholder Relations:
- Act as a point of contact for internal and external stakeholders.
- Address customer service issues escalated to the management level.
- Build and maintain positive relationships with key stakeholders.
Key Skills and Competencies:
- Strong leadership and people management skills.
- Excellent problem-solving and analytical abilities.
- Strong organisational skills and attention to detail.
- Effective communication and interpersonal skills.
