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- Award-winning solutions provider for IT, Telco, connectivity & security.
- 3rd Line Senior Support Engineer for growing team.
- O365, InTune, MS Windows, Linux, infrastructure, virtualisation, networking.
- Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
- Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.
- Provide technical assistance with the planning and implementation of internal and customer IT Projects.
- Create and maintain documentation for technical procedures, configurations and solutions.
- Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
- Deliver product presentations and demonstrations, providing support at external and internal customer facing events.
- Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.
- Participate in 24/7 on call rota.
- Strong problem solving and troubleshooting skills.
- Excellent communication skills.
- Strong technical experience of administering domains, Office365 and Intune environments.
- Experienced in both Linux and Windows operating environments.
- Knowledge of Public DNS and PKI Infrastructure
- Experience with Azure, VMware and Proxmox virtualisation.
- Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling)
- Versatility and the ability to manage multiple workstreams.
- 1 day / week remote working following successful completion of probation.
- Full training provided and career progression opportunities.
- Monthly team budget for team activities.
- Company Events, including occasional trips abroad!
- Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
- On-site Parking.
- Pension Scheme
- Cycle-to-Work Scheme
- Employee Wellbeing Support
