3rd Line Support Engineer

Do you have a minimum of 3 years working for an MSP?

Are you experienced with complex 3rd line support queries?

We're looking for a senior support engineer to join our growing team. As a member of the technical operations team, you will play a vital role in supporting our customers solutions - from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments.

This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers.

Job responsibilities:

• Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
• Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.
• Provide technical assistance with the planning and implementation of internal and customer IT Projects.
• Create and maintain documentation for technical procedures, configurations and solutions.
• Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
• Deliver product presentations and demonstrations, providing support at external and internal customer facing events.
• Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.

Person specification:

• Strong problem solving and troubleshooting skills.
• Excellent communication skills.
• Strong technical experience of administering domains, Office365 and Intune environments.
• Experienced in both Linux and Windows operating environments.
• Knowledge of Public DNS and PKI Infrastructure
• Experienced with Azure, VMware and Proxmox virtualisation.
• Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling)
• Versatility and the ability to manage multiple workstreams.

Company benefits:

• Full training provided and career progression opportunities.
• Monthly team budget for team activities such as bowling, waterparks, and meals out.
• Company Events, including occasional trips abroad!
• Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
• On-site Parking: Hassle-free parking is available for all employees.
• Pension Scheme: We offer a solid pension plan to support your future.
• Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme.
• Employee Wellbeing Support: Access to resources and support for your overall wellbeing

Monday to Friday, (Apply online only)
40,000 - 45,000 per annum range, DOE.

Office based with possibility to work from home 1-day per week following successful completion of probationary period.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.