Back to searchTechnical Support Manager
V3 Recruitment
Posted a month ago, valid for 16 days
Fareham, Hampshire PO16 7SP
£40,000 per annum
Full Time
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Sonic Summary
- Job Title: Technical Manager
- Salary: £30,000 - £40,000 per annum
- Experience Required: At least 2 years of experience
- Main Duties include manning technical support phone line, supporting CRM management, liaising with installers and customers, and growing technical support within the business
- Key Responsibilities involve resolving onsite issues, remote troubleshooting, liaising with partners, assisting with technical enquiries, supporting new product introduction, and identifying opportunities for improvement
Our client are a solar panel supplier with huge growth plans. This role would ideally suit a electrically qualified candidate that has decided to come away from the hands on work and is looking for an office based role where they could utilise their knowledge.
Main Duties
Manning our technical support phone line, helping to diagnose issues over the phone and support customers with their technical queries
Supporting the management and administration of the CRM
Liaising with installers and customers to arrange installations and technical work
Working alongside our technical support manager to grow and develop technical support within the business
Last updated: 13/8/24
Key Responsibilities of a Technical Manager
Working alongside the Electrical installation manager and Roofing Manager to resolve issues onsite and support the completion of install for the customer.
Remote troubleshooting, accessing customers systems and liaising with our partners to identify and resolve the issue.
Analytical and solution focused.
To liaise with customers via, online chat, phone calls, emails, and face to face enquiries.
Close working relationship with sales office and warehouse team, to assist with technical enquiries and support production as required.
Support with new product introduction, this will include product testing, data entry, and completing test reports as required.
Support the ongoing development of existing products.
Support with warranty returns by tracking faulty equipment and facilitating the completion of the return and replacement/refund process.
Identify, and be part of the implementation of opportunities for improvement.
Produce reports and statistics as required for internal use.
Technical Supervisor:
Good technical awareness of PV & retrofit battery Growatt systems.
Assertive, resilient and welcomes change.
Good communication and interpersonal skills, both written and verbal
Good IT skills, in particular spreadsheets and databases and a knowledge of warehouse systems Analytical and numerical
Good understanding of customer deliverables and the impact of failure /cost of poor quality
Good planning skills and able to meet targets and deadlines.
Excellent attention to detail skills
Ability to work as part of a team.
Full Time Permanent role.
£30,000 - £40,000 per annum dependent on experience.
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
