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Role: Retail IT Service Desk Analyst (2nd Line Support)
Contract: 6 Months (Potential Extension)
Salary: Up to £53,000 per annum (DOE)
Location: Fareham - 2 days WFH
Are you passionate about technology and driven to provide outstanding support?
We're looking for a tech-savvy and customer-focused individual to join a dynamic IT Service Desk team for a luxury brand in Fareham.
In this role, you will:
- Be the go-to expert for resolving technical issues related to our retail systems, including point-of-sale (POS), CRM, and in-store digital experiences.
- Provide excellent phone and email support to retail stores, acting as a Level 2 escalation point and ensuring swift incident resolution.
- Collaborate with internal IT teams and third-party vendors to troubleshoot complex issues and ensure smooth system operations.
- Become a product expert on our key technologies, including Windows OS, iOS, Active Directory, Cisco/Meraki networking, and cloud solutions (Azure).
- Thrive in a fast-paced environment where you can learn, grow your skills, and make a direct impact on the success of our retail operations.
What we're looking for:
- 3+ years of experience providing technical support in a service desk environment, ideally within retail or a similar industry.
- A strong understanding of incident management processes and excellent problem-solving abilities.
- Excellent communication skills and a genuine passion for delivering outstanding customer service.
- A positive attitude, a willingness to learn, and thrive in a team-oriented atmosphere
Technical knowledge requirements:
- Retail Point of Sale and CRM technologies
- Active Directory
- Cisco & Meraki Wi-Fi and network solutions
- Windows 10 & Windows 11 (desirable)
- Microsoft Office365
- Microsoft SQL 2008 & MySQL
- Azure and cloud technologies
- Mobility & Mobile Device Management (AirWatch or similar) product solutions
- iOS iPad exposure and associated iOS applications used in an enterprise environment.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
