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Job description:
Service Desk Manager- facilities management (FM) environment, specifically focused on overseeing a service desk team of 8 and 2 team leaders. This position is critical in ensuring that client inquiries and technical issues, likely related to a CAFM (Computer-Aided Facility Management) system, are handled efficiently and effectively.
Key elements include:
Role Summary:
- Supervising a team: Leading a technical support team, ensuring high levels of customer satisfaction, mentoring staff, and guiding day-to-day operations.
- Collaboration: Working closely with other FM departments and maintaining system performance.
- Process Management: Monitoring ticketing in the FM system, raising Purchase Orders (POs), and ensuring that company policies are adhered to.
- Training and Development: Overseeing training for both new hires and ongoing development of existing staff.
- Reporting: Preparing performance reports and presenting to management.
- Experience: At least two years in both facilities maintenance and a supervisory or management role, ideally in technical support.
- Skills: Strong problem-solving skills, attention to detail, organizational ability, and effective communication with both technical and non-technical users.
Benefits:
- Annual leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
Apply now for more details :)
