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Do you have exceptional Customer Service experience and have previously managed a team within FM?
CBW are looking for an experienced Service Desk Manager to join an amazing team in Fareham.
Brief overview:
- Monday - Friday
- 8:30am - 5pm
- Permanent position
- £40,000 per annum
- Office based
- Parking available on site
Key Duties:
- Team Leadership:Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers exceptional service.
- Point of Contact (POC):Act as the main point of contact between the service desk and on-site service management, ensuring that all updates are communicated effectively to the team.
- Client Management:Manage client expectations by ensuring they are kept informed of updates, maintaining a high level of customer satisfaction.
- Coaching & Mentoring:Provide guidance and support to team members, coaching them to improve their skills and performance.
- CAFMs Management:Ensure the effective use of CAFM systems (Concept Evolution preferred) to track, log, and manage service requests.
- Financial Management:Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements.
- Continuous Improvement:Identify opportunities for process improvements, helping the team operate more efficiently and effectively.
- Service Desk Experience:Minimum of 2 years managing a service desk in a fast-paced environment Essential.
- Team Management:Proven experience in managing and leading a large team, with a focus on coaching and development.
- Facilities Management:At least 2 years of experience in the facilities management industry Essential.
- CAFM System Experience:Experience with CAFM systems (Concept Evolution preferred) for tracking and managing work orders.
- Financial Proficiency:Comfortable raising quotes and issuing purchase orders, with attention to detail.
- Generous Holiday Package:26 days of annual leave plus bank holidays.
- Pension Contributions:Employer contributions to help secure your financial future.
- Career Progression:Opportunities for career growth as the team expands.
- Professional Development:Access to ongoing professional training and support.
- Supportive Environment:Be part of a friendly, family-owned business where your contributions are valued.
