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Business Applications Support Analyst
About us
Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries.
Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments within which we perform, whether on the battlefield, in the streets of our cities, or at the world's largest sporting events.
High performance IP Video, communications, and broadcast systems enable our customers to securely monitor, control, communicate, and share information with confidence in complex environments and in the most demanding situations.
What will you be doing?
The Business Systems Support Analyst will be a key part of our engaged and growing IT team and will provide proactive support for critical business applications, ensuring smooth operations and acting as a backup for system administrators. Key responsibilities include managing application changes, supporting IT infrastructure, and contributing to service desk management and project work, while maintaining effective stakeholder communication.
Key Responsibilities will include.
- Provide support to Business systems including ERP, CRM, Jira & Confluence applications
- System support including directly providing 1st to 3rd line support
- Work closely with key users and stakeholders to understand, specify and deliver system improvements
- Responsible for authoring functional design requirements, making system configuration changes, managing 3rdparty code developments and testing and validating that solutions meet requirements
- Responsible for the technical quality of system configuration changes and developments, and ensuring appropriate guidelines and processes are followed for the introduction of changes
- Create BI reports for business requirements.
- Adhere to IT Change Control for all Business Systems
About You
We are seeking applications from candidates who have aligned Business Application Support experience and is looking for the next phase of their career within a global and growing business. This experience will be complemented by high level organisational, communications and interpersonal skills that will engage with personnel with a variety of skill sets, communication styles and cultural backgrounds. Exposure to Microsoft Dynamics AX, Salesforce, Atlassian Products and BI reporting tools would be highly advantageous, as would supporting qualifications or accreditation within an aligned discipline.
This role requires preparedness to undergo Security Screening to SC level
Benefits and Culture
Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a can-do attitude.
Our employees receive:
- 25 days annual leave plus Bank holidays
- A generous pension plan, company match up to 9%.
- Company bonus scheme
- Annual pay reviews (discretional)
- A personal approach to training and development
- Employee Assistance Program
- Income protection
- Life assurance
- Flexible core working hours.
- Open plan, modern office environment
- Onsite subsidised café
Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.
DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.
Interested in a career with us?
Simply click on APPLY and well be in contact shortly.
