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Care & Support Team Manager - 3 month contract
* Location: Sheffield (S20 1DL)
* Salary: 20 per hour
* DBS (Enhanced)
* 3 month contract - very likely to be extended
* Must be able to start working immediately
Overall Responsibility:
One of the biggest housing associations in the UK is seeking a dedicated Care & Support Team Manager. This role involves ensuring compliance with contractual, regulatory, and business requirements while delivering excellent, personalised, value-for-money services to customers. You will effectively manage staff, service budgets, and resources to ensure commercial viability and strengthen our market position. Customer engagement in shaping service delivery is a key focus.
Key Responsibilities:
Providing Direction:
* Support the development and remodelling of services, raising the profile of care and support services.
* Managing lettings and providing tenancy support
* Reporting of repairs
* Develop and report on team plans to evidence high-quality service delivery.
* Lead and manage the performance of the team to achieve targets and continuous improvement.
* Ensure services adhere to business standards and meet Care Quality Commission (CQC) requirements.
Working with People:
* Involve customers in shaping the care and support services they receive.
* Ensure excellent communication across teams and with external stakeholders.
* Recruit, induct, develop, and manage staff performance to achieve high service standards.
Using Resources:
* Set and manage service income and expenditure budgets effectively.
* Identify risks and develop plans to ensure business efficiency and continuity.
* Ensure efficient utilisation of resources and central services.
Achieving Results:
* Monitor, manage, and report on performance and risk, ensuring compliance with quality standards.
* Achieve high customer satisfaction levels through feedback and engagement.
Managing Self and Personal Skills:
* Perform other duties as required by your line manager.
* Manage your own professional development and conduct yourself in line with our Code of Conduct.
* Demonstrate flexibility regarding working patterns, including unsocial hours and on-call duties.
Personal Competencies:
* A proven track record in managing a team. 1 Team Leader will be reporting into this role.
* Excellent communication skills and a strong commitment to customer service.
* Ability to prioritise workload and manage time effectively.
* Competent people and task manager with a strong performance management culture.
* Sound knowledge of the needs and issues facing the customer group.
* Experience of working with vulnerable people and producing Care and/or Support Plans.
General Responsibilities:
* Comply with safeguarding, safety, and compliance policies.
* Promote corporate values and act with professionalism and integrity.
* Maintain confidentiality and comply with data protection policies.
If you are passionate about making a difference and have the skills and experience required, we would love to hear from you.
Please email your up to date CV
