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Position: IT Team Lead - 2nd/3rd Line Support Engineer
Location: Farringdon
Salary: £35-£40K
Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England.
Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch.
This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service.
Main responsibilities:
- To manage all incidents and customer requests from receipt to resolution and closure
- Provide level 2/3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
- Supporting the implementation of cloud solutions
- Incident and problem management - taking over from 1st line engineers where escalation is required
- Provide exceptional service support to internal and external customers
- To ensure service level agreement standards are met
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- Promote best practices and adhere to change control process
- Accurately plan and organise a working week
- Review scorecard weekly with Team Lead & or Manager
Knowledge/experience required:
- Experience in a service delivery environment
- Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace
- Proven experience of delivering to SLAs
- Proven experience in excellent customer service
- Demonstrated understanding of technical troubleshooting and fault finding
You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check.
Why work for us
Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box.
As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation.
Some highlights of working for our client include:
- Friendly team
- Personalised training platform
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations and exams
- One-to-One training
- Company healthcare available
- Purchase discounts
- Social & team building activities
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
