Business Quality Officer

My client based in Farnborough are seeing a Business Quality Officer to join their fast-growing team! You will be responsible for file checking, to remotely review the suitability and quality of advice given to customers by Advisers and to ensure that any identified areas of concern or development are appropriately addressed. Furthermore you will maximise risk mitigation by providing proactive identification and monitoring of regulatory, control and process risks, thereby supporting management in ensuring the optimisation of suitable consumer outcomes.

Duties

Assist in the implementation of the Compliance Plan in relation to all aspects concerning Business Quality.

Accurately assess the suitability of advise given by the Advisers against the standards set by OFSL.

To issue clear and accurate feedback confirming any required remedial actions necessary to avoid negative consumer outcomes.

To ensure that any required remedial actions are completed by Advisers within acceptable timescales.

To maintain knowledge of OFSL compliance procedures and relevant Regulatory Rules.

To maintain the technical knowledge necessary to assess the suitability of advice provided by Advisers across the range of products and services offered by OFSL.

Ability to identify and report potential cases of financial crime.

To maintain records to the standards necessary to demonstrate Adviser and departmental performance.

To effectively communicate with and deal with queries raised by Supervisors.

To meet the departmental standards with regard to service standards and productivity.

Skills and Experience

Investigating and assessing suitability and quality of advice.

Provision to clear and concise feedback.

Ability to ensure that identified remedial actions are followed through.

Experience in a compliance or advisory position. Recognised professional qualifications equivalent to FPC are mandatory.

Financial services experience is essential preferably obtained in a life and pensions environment.

Attention to detail.

Excellent communication skills.

Planning and organisation.

Teamwork.