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We are currently working on behalf of our trusted client who are looking for a Service Manager. Join a leading provider of wireless connectivity solutions, IOT and professional services with a large presence in the UK construction sector. Helping customers to solve their most critical technology challenges, enabling IOT technologies and Digital Transformation.
What You Can Expect
- Location - Farnborough (Can be fully remote)
- Salary - £60,000
- Work type - Permanent
Main Responsibilities as a Service Manager
- Service Integration: Develop and execute strategies to integrate IT services across internal teams and external providers for seamless service delivery.
- Service Management: Oversee service delivery, service desk, and customer operations teams to ensure IT services meet agreed standards and SLAs.
- Customer Relationship Management: Act as the primary point of contact for IT service-related interactions, leading monthly service review meetings to discuss performance, improvements, and feedback.
- Continuous Improvement: Drive service enhancements by leveraging customer feedback, performance analysis, and industry best practices.
- Stakeholder Management: Communicate effectively with internal stakeholders and external customers to align IT services with business needs.
- Vendor Management: Maintain and oversee relationships with external service providers to ensure compliance with contractual and service-level agreements.
- Risk Management: Identify, evaluate, and mitigate risks related to service integration and delivery.
Experience, Skills, and Qualifications
- Professional Certifications in ITIL v3 or ideally v4
- Project management certification (Prince2, Agile) - nice to have but not essential
- SIAM certifications - nice to have but not essential
- 4 + years of experience as a Service Manager
- Worked on wireless projects in the construction industry - nice to have but not essential.
What’s In It For You?
- Amazing company to work for!
- 25 days annual leave, plus bank holidays
- Enhanced pension (5% employee, 5% employer) total 10%
- Death in Service (4x annual salary)
- Enhanced maternity & paternity pay
- Enhanced dependent leave & pay
- Enhanced pay for short-term sick leave
- Enhanced leave and pay for bereavement leave
- Subsidised restaurant and café on site
- Retail Discounts (Perkbox)
- Free parking
- Employee Assistance Programme
- Additional Options (via UKC Benefits Points Scheme)
- Up to 10 additional annual leave days
- Private medical insurance
- Private dental plan
- Gym membership
- Merlin annual passes
- National Trust annual membership
- Cash vouchers up to £500 per year
For further information on this Service Manager apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.
