Retail CRM Project Manager

UK Retail CRM Project Manager(Hybrid role with visits to Farnborough Office)

£60,00 per annum plus benefits

Full time

The Retail Performance Company (rpc) is a young vibrant and growing company established 10 years ago in Munich, Germany. Early 2016 the UK arm of the business was permanently established with the vision of becoming one of the leading markets for this globally established business. With this key focus rpc are looking for a dynamic individual with a "can do" attitude filled with personal drive and team spirit.

rpc are currently recruiting for a UK Retail CRM Project Manager. This is an exciting and unmissable opportunity to be an integral part of the UK team for this vibrant and ambitious provider of consulting, coaching and training in the sphere of omni-channel presence for retailer focused companies- helping them shape their presence across the physical and digital world in order to create a consistent retail experience.

The overall purpose of the role will be to manage sales client relationships by providing consulting services within a dynamic team. The ideal candidate will be a self-starter requiring minimal supervision and the ability to "take a project and run with it".

Key Accountabilities

• Complete end-to-end project management with solid CRM management experience and organizational skills including the ability to set and drive requirements across multiple functional areas.
• Process implementation & efficiency with a customer-centric focus.
• Support the management and completion of JIRA tasks, including project communication and administration.
• Proficiency in frictionless retailing, with ability to collect information required for CRM systems set-up & support systems roll-out.
• Manage people, stakeholder & Interpersonal relationships.
• Align and prioritize tasks and projects effectively and escalate when relevant.

What rpc are looking for

• Flexible, adaptable and professional approach to work with a can-do attitude
• Strong interpersonal and communication skills.
• Highly motivated with the ability to motivate others.
• Responsive team player alongside ability to work on own initiative.
• Able to meet tight deadlines and work well under pressure.
• Actively seeks improvement in all aspects of work.
• Enjoys new challenges.
• Continually seeks to improve customer satisfaction.
• Can do attitude with a strong focus on solutions.

Essentials

• B2B focus
• Customer Relations & Database Management.
• Strong communication skills (written and verbal).
• Ability to work with multiple stakeholders.
• English (native level C2).
• Valid full driving license.
• Process Automation & Aftersales Retention Management.
• Project management & coordination.

Desirables

• Strategic & digital marketing tactics is a plus.
• 6+ years of experience in CRM & project management.
• Bachelor degree preferred.
• Project management certification would be a bonus.

What rpc offer

• £60,000 per annum.
• Performance Bonus.
• 25 days holiday (plus bank holidays).
• Company benefits including Private health care, Death in Service, Medi-cash, Enhanced Sick Leave, Enhanced holiday scheme, Apple products and much.

By submitting your application to hr inspire you are providing us with permission to retain your data for up to two years. hr inspire promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.