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Our client is seeking an Inbound Sales Administrator to maximise inbound sales by successfully onboarding and developing relationships with customers. This role requires a strong focus on providing tailored solutions to meet customer needs while delivering exceptional customer service.
Company Benefits:
- Free car parking
- 25 days holiday, increasing annually
- Focus on fitness
- Auto-enrol pension
- Beer O’clock on a Friday afternoon
Sales Administrator Key Responsibilities:
- Proactively manage after-sales queries and issues.
- Collaborate with transport teams to ensure successful delivery and collection.
- Effectively manage complaints and concerns to achieve satisfactory resolutions.
- Upsell and cross-sell products where appropriate at every opportunity.
- Onboard new customers and nurture relationships with existing customers.
- Deliver an exceptional customer experience.
- Respond professionally and promptly to all customer enquiries.
- Aim for first-time resolution with appropriate solutions.
- Make outbound calls to existing customers to generate opportunities and resolve concerns.
- Manage key accounts with regular scheduled contact.
- Identify opportunities, develop relationships, and understand customer needs.
- Raise quotations, ensuring minimal discounts within set guidelines.
- Convert opportunities into quotes and regularly review outstanding pipelines.
- Manage the order process from start to finish, ensuring accuracy and efficiency.
- Set up customers correctly to ensure on-time payment.
- Chase overdue accounts on a monthly basis.
- Maintain accurate and up-to-date CRM records.
- Prevent duplicate account creation.
- Develop and maintain a strong knowledge of the core product range.
- Participate in sales training sessions, both in-person and online.
- Work closely with suppliers and logistics partners to manage stock and orders.
- Address any issues promptly.
- Ensure all reports are accurate and up to date.
- Adhere to departmental processes, including the use of templates and Smartflow.
- Meet departmental KPIs and maintain service levels within set guidelines.
- Follow all company policies and procedures.
- Safeguard bottom-line profitability in all actions.
- Support and train new team members.
- Engage with customers and suppliers via phone, email, and webchat.
- Maintain direct communication with suppliers and transport companies.
Sales Administrator Experience and Skills Requirements
- Secondary school (GCSE or equivalent).
- Proficiency in Microsoft Office packages.
- Ability to upsell and cross-sell effectively.
- Adaptability.
- Exceptional service mindset.
- Results-driven approach.
- Customer-first mentality.
- Problem-solving skills.
- Friendly and polite communication.
- Attention to detail.
- Willingness to participate in training.
- Strong team player.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
