- Proactively chase customers to recover debt
- Investigate and resolve issues relating to default payments
- Assist customers with payment and debt queries
- Explore any contentions that arise from collecting debts
- Escalate debts for legal action when necessary
- Update account information and produce debt reports
- Suggesting and implementing process improvements
- A professional and confident telephone manner
- Strong Excel abilities (VLOOKUPs, Pivot Tables)
- Management of a busy workload
- Strong attention to detail and organisation
- Preferably B2C collections (B2B may also be considered)
- The ability to build customer relationships