Customer Care Advisor

Mixxos Group

Posted 16 hours ago, valid for 13 days

Farnborough, Hampshire GU14 8HJ

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

We are seeking a Customer Service Advisor to join our client's customer support team, responsible for addressing customer queries via telephone, email, and live chat.
The ideal candidate should possess a passion for customer service and have at least 1 year of experience in a similar role.
Key responsibilities include onboarding new customers, accurately recording call details, and surveying existing customers about their experiences.
Candidates should demonstrate strong organizational skills, effective communication, attention to detail, and the ability to work well in a team.
The salary for this position is competitive, reflecting the experience and skills of the successful candidate.

We are recruiting for an individual to join our client within their customer support team where you will answer customer queries via telephone, email, and live chat. The ideal candidate will have a passion for customer service! Key Responsibilities for a Customer Service Advisor

Answering all inbound telephone and email enquiries
Onboarding of new customers to ensure understanding of processes
Accurately recording the detail of each inbound and outbound call on the company database.
Using this information to continually improve your own and the team’s performance.
Proactively highlight areas where additional training may be required.
Surveying existing customers on their experience

Key skills for a Customer Service Advisor

A passion for customer service
Organised
Good written/verbal communication
Attention to detail
Team player

If you are interested in this role, please apply here

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