Customer Service Advisor

Mixxos Group

Posted 2 days ago, valid for 2 days

Farnborough, Hampshire GU14 8HJ

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

We are seeking a Customer Service Advisor to join our client's support team, responding to customer queries via phone, email, and live chat.
The ideal candidate should have a passion for customer service and possess good written and verbal communication skills.
Key responsibilities include answering inquiries, onboarding new customers, and accurately recording call details in the company database.
Candidates should have at least 1 year of experience in a customer service role, with a salary of £25,000 offered for this position.
Benefits include 25 days of annual leave plus bank holidays, access to online health services, and various discounts.

We are recruiting for an individual to join our client within their customer support team where you will answer customer queries via telephone, email, and live chat. The ideal candidate will have a passion for customer service! Key Responsibilities for a Customer Service Advisor

Answering all inbound telephone and email enquiries
Onboarding of new customers to ensure understanding of processes
Accurately recording the detail of each inbound and outbound call on the company database.
Using this information to continually improve your own and the team’s performance.
Proactively highlight areas where additional training may be required.
Surveying existing customers on their experience

Key skills for a Customer Service Advisor

A passion for customer service
Organised
Good written/verbal communication
Attention to detail
Team player

Benefits for a Customer Service Advisor

25 days annual leave plus bank holidays
Access to online doctors, counsellors etc.
Online discounts and gym memberships

If you are interested in this role, please apply here

Apply now in a few quick clicks

Customer Service Advisor

Customer Service Representative

Customer Service Representative

Customer Service Representative