- Helping customers with email, phone, and live chat queries
- Responding to queries and comments via Facebook, Twitter, and Instagram
- Answering general queries about the website and mobile app
- General admin and supporting the management team as needed
- Ability to juggle multiple tasks
- Strong written and verbal communication
- Quick to learn new systems and software
- Happy in a busy team or working independently
- Some flexibility with working hours
- Good knowledge of MS Office and Google Docs and Sheets