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Job Title: Service Advisor
Location: Farnborough, Kent
Salary: Competitive, paid monthly
Hours: 42.5 hours per week
Benefits include:
- 24 days annual leave per year + duvet day
- Carry over up to 5 days annual leave per year
- 1 x Life Assurance
- Company Pensions contribution of up to 5%
- Private Medical Insurance
- OT paid at time and a third when required
- Bonus, incentives and commission schemes
- Monthly Recognition Awards
As a Service Advisor you will be part of a professional team providing outstanding customer service to both internal and external customers.
Service Advisor duties will include:
- To control service and repair bookings.
- Support and maintain customer’s service schedules, MOT and O Licence requirements.
- Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
- Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.
- Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
- Ensure Health & Safety and safe work practices are met at all times within this positions
- working environment.
- Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
- Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation
- To validate & update DMS marketing records for existing customers or create record for new customers
- To raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded
- To promote other services and products to customer as appropriate
- To liaise effectively with all the service advisors, parts staff and workshop controller
Skills required
- Excellent customer service and organisational skills
- Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers
- An ability to work as a team player within a busy department
- An ability to work unsupervised and adhere to strict deadlines
- Flexible approach to working hours
- Computer literate including Word, Excel, Outlook etc
- Ability to work calmly in an environment that can be pressured
