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The successful Sales and Proposal Administrator will include ensuring timely and accurate sales orders and quotations while delivering exceptional customer service.
The role will involve:
- Efficient Communication: Manage incoming enquiries via the sales inbox and direct them to the appropriate team members.
- Quotation Preparation: Prepare standard quotations following guidance from the external sales or proposals team.
- Timely Follow-ups: Promptly follow up on quotations and other enquiries.
- CRM Management: Maintain customer record cards, including detailed customer notes in our CRM system (EFACS).
- Order Processing: Accurately enter and review sales orders within one working day.
- Customer Service Excellence: Respond to customer enquiries about lead times, pricing, sales documentation, and post-shipping and invoice queries within agreed timescales.
To be successful in this role of Sales and Proposal Administrator we would love to speak to anyone who has experience of:
- Demonstrable customer service and administration experience within an office-based environment
- Computer literate (intermediate or advanced)
- Experience and confidence working in a customer facing environment
- Commercially aware to be able to identify sales opportunities
- Able to demonstrate accuracy whilst remaining efficient
- Demonstrable prioritisation and time management scheduling skills
ACS are recruiting for a Sales and Proposal Administrator. If you feel that you have the skills and experience required in this advertisement to be a Sales and Proposal Administrator, please submit your CV including an outline of your experience as a Sales and Proposal Administrator It is always a good idea to include a covering letter outlining your experience as a Sales and Proposal Administrator with your application as this will enhance your chances of selection and improve your prospects of landing the Sales and Proposal Administrator role you desire.
