Support Technician - Data Centre

Are you a skilled Data Centre Support Technician looking for your next challenge? Do you have a passion for cutting-edge technology and a commitment to delivering exceptional service? If so, we want to hear from you!

Innovation is at the heart of everything we do. We own and operate our own superfast network, ensuring seamless integration of carrier-class networking and cloud infrastructure. Our solutions are tailored to meet the exact needs of our clients, whether in Data Centre, Cloud, Unified Communications, Security, or IT Services. Supported by a UK-based 24/7 service desk and multiple ISO accreditations, we deliver world-class solutions to businesses nationwide.

• Managing, maintaining, and troubleshooting Data Centre hardware, including servers, switches, firewalls, and storage arrays.

• Using internal ticketing systems to log and resolve faults while ensuring SLAs are met.

• Installing and configuring Intelligent PDUs for power monitoring and load balancing.

• Troubleshooting LAN connectivity issues and supporting internal teams with remote access.

• Carrying out structured cabling troubleshooting, working with teams to ensure repairs and accuracy.

• Ensuring 100% accuracy in DCIM software adoption for client Data Centres.

• Working closely with departments to drive process improvement and operational excellence.

• Generating reports on space, power, and structured cabling capacity.

• Ensuring Data Centres adhere to ISO 9001, ISO 27001, ISO 20000, and ITIL standards.

• Maintaining a clean and organized Data Centre environment.

• 3+ years of experience in a Managed Hosting, Public, or Private Cloud Enterprise Data Centre environment.

• Experience in a Hyper-Scale Cloud Data Centre (desirable but not essential).

• Strong knowledge of server, storage, and network deployment.

• Understanding of Data Centre M&E design, power, cooling, and redundancy.

• Experience with DCIM software for accurate asset tracking (NLyte preferred).

• Familiarity with structured cabling (Copper & Fibre), including deployment, design, testing, and termination (desirable).

• Knowledge of RAID, SAN, x86 architecture, SCSI, FC, Ethernet, iLO.

• Excellent problem-solving skills and ability to work under pressure.

• Strong written and verbal communication skills.

• Willingness to participate in a 24/7 on-call rota.

• Full UK Driving License and access to a personal vehicle (essential).

• Some travel required (expenses covered by the company).

• Competitive salary and benefits package.

• A chance to work with cutting-edge technology in a fast-paced environment.

• Ongoing professional development and career growth opportunities.

• A supportive and collaborative team culture.

If you're a passionate Data Centre Support Technician looking for your next opportunity, we'd love to hear from you!