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IT Support Engineer

Dovetail & Slate
Posted 10 days ago, valid for 7 days
Location

Farnborough, Hampshire GU14 0HS, England

Salary

£25,000 - £30,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The IT Support Engineer position is based in Farnborough and reports to the Head of IT.
  • The role offers a salary between £27k and £28k, along with additional benefits.
  • Candidates should have related IT experience, ideally with support for MS Windows and Mac OS.
  • The position requires effective problem-solving skills and experience using Microsoft 365 and ITIL v4.
  • This role involves working 37 hours per week to manage IT systems and maintain high service standards.

IT Support Engineer

  • Reporting to: Head of IT
  • Location: Farnborough
  • Salary: £27k-£28k + Benefits
  • Type: 37 hours per week

Dovetail and Slate are recruiting on behalf of a leading education provider based in Farnborough.

Role Purpose

  • To handle customer requests promptly and maintain high service standards, while supporting and managing all college IT systems and assets.

Responsibilities

  • Work flexibly with existing members of the IT Services team.
  • Ensure that you communicate effectively within the team, to make your responsibilities transferable.
  • Become accustomed to using a managed Helpdesk system and organise your work to meet the priority needs of the department.
  • Be able to quickly understand requirements in order to develop relevant solutions.
  • Be able to work with a wide range of internal and external clients to develop effective relationships quickly in order to provide the best service possible.

Requirements

  • Related IT experience
  • Experience supporting MS Windows and Mac OS (desirable)
  • Software and Hardware troubleshooting skills
  • Experience using Microsoft 365 / ITIL v4
  • An effective problem solver

If this role is of interest, pleas apply to this advert with your CV.

Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.