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Job Title: Operations Administrator
Department: Operations
Line Manager: Central Services Manager
Location: Farnborough
Salary: 21-22,000
Benefits
* Private Medical Insurance (self cover)
* Income Protection (75% salary for 3 years)
* Life Assurance (4x salary)
* Critical Illness (50,000 lump sum)
* Pension 6% Employer, 3% Employee
Summary of Area/Department Focus
Operations are responsible for the delivery of infrastructure and service delivery. The prime focus of Central Services is to manage all core inbound/outbound support services, as well as the property portfolio, facilities and health and safety. A key requirement is for the team to work together to deliver the highest quality of service.
Summary of Job Purpose
This role assists in the delivery of print, support and postal services to a nationwide network of offices with a total user community of 250 staff.
The primary responsibility of this role is to work as part of the Central Services Team within the Operations function. This team provides the day to day delivery of all central printing and postal services, other workstreams and project duties where necessary.
Key Accountabilities
* To deliver all aspects of central print services in line with agreed standards and SLAs.
* To deliver all aspects of inbound and outbound post services, this includes correct classification and allocation of post documents and providing excellent service to customers.
* To deliver client related administrative tasks including producing valuations and completing client checks.
* To take part in delivery of projects where necessary, this includes central mailings and FCA-related tasks.
* To provide reception services as necessary, this includes the management of Central Services mailbox and other duties.
* To undertake heavy lifting of paperwork on an ad-hoc, restocking basis.
* To undertake ad-hoc duties and workstreams as necessary within the Operations function.
Experience
* Financial Services experience is desirable, preferably obtained in a life and pensions environment. Competent at using Microsoft packages and client databases.
* Specialist Knowledge (preferable) X Plan, PSI Capture, Provider Platforms
* Experience of working within an office environment
Key Behaviours and Competencies
* Attention to Detail
* Customer focus
* Communication
* Embracing Change
* Decisiveness
Skills
* High level of communication skills both written and verbal
* Good ability to plan and organise
* Have a flexible approach to undertaking tasks
* A good telephone manner.
* Good decision making skills
Knowledge
* Printing
* Scanning
* Post & scanning experience
* General Office Duties
Qualifications
GCSE in Maths & English
Personality & Motivations
A confident individual who is able to build relationships quickly, as well as support their team members when needed.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
