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Workshop Controller
We are recruiting an experienced Workshop Controller for our client based in Farnborough.
This key role is responsible for managing the workshop and staff, collaborating with the service team, other departments, and customers, and influencing departmental KPIs. The Workshop Controller will oversee the planning of scheduled tasks and ensure unscheduled work is assigned to the appropriate technicians to maximise productivity and meet deadlines.
As the line manager for technicians, the role involves coaching, development, and performance management. Additionally, the Workshop Controller will ensure quality control, compliance with audits, and adherence to health and safety regulations. The role requires maintaining high ethical standards and working closely with Depot Management to support business growth.
Key Responsibilities:
- Customer Satisfaction (CSI): Support management in implementing processes that achieve the highest customer satisfaction levels
- Generating Profit: Maximise technician efficiency and hours sold to deliver profit in line with the business plan
- Process Improvement: Work closely with the Depot Manager to introduce updated working practices that benefit the business, staff, and customers
- Collaboration: Maintain strong relationships with the Warranty/Technical Departments and ensure all internal processes are followed using manufacturer systems and Enhanced Diagnostic processes
- Documentation Quality: Ensure accurate and complete documentation for each repair, adhering to warranty processes and standard repair times to ensure efficient job order processing
- Performance Management: Conduct one-on-one technician appraisals at least four times per year
- Health & Safety: Ensure a safe working environment by enforcing proper housekeeping and H&S practices across the team
- Training: Identify technician training needs and assist the Depot Manager in planning their development paths
Knowledge and Experience:
- Excellent communication skills, able to deal diplomatically with customers manufacturer representatives, and colleagues both in writing and verbally
- Experience in preparing and submitting warranty claims
- Strong organisational skills and ability to multitask efficiently
- Flexible, approachable, and self-motivated with the ability to work independently
- Strong accountability and decision-making abilities
- Analytical and methodical approach to problem-solving
- Able to work on improvement initiatives and implement changes where necessary
- Experienced with a variety of computer programs and systems
- Able to handle confidential matters with discretion
- In-depth knowledge of Large Goods Vehicle Operator License legislation
Essential Competencies:
- Proven experience in managing commercial vehicle workshops
- Consistently delivers results and meets customer expectations
- Focused on customer satisfaction and maintaining high standards
- Ability to handle pressure and find effective solutions
- Maintains a positive and proactive outlook at work
- Takes ownership of actions, projects, and people, and works independently
- Makes quick, clear decisions, even in challenging situations
- Skilled in applying technical expertise and using technology to achieve work objectives
- Continuously develops professional knowledge and expertise
- Demonstrates understanding across different departments and functions
**The ideal candidate would be a car owner and driver due to location**
Benefits:
- Salary - £43,000 to £46,000 PA
- Farnborough Location
- 24 days annual leave per year (carry over up to 5 days)
- Life assurance (1x salary)
- Duvet Day (additional leave day)
- Company pension contribution of up to 5%
- Private medical insurance
- Attractive overtime rates of up to 130%
- Bonus, incentives, and commission schemes
If you have all the skills required for this role, please do not hesitate to contact Julie Paton or Aimee Page at One to One Personnel on or email your CV to us on or We look forward to hearing from you.
