Workshop ControllerPembrook Resourcing are currently seeking a workshop controller to join their client's aftersales department, as a Workshop Controller you will play a key role, ensuring the workshop runs smoothly and efficiently.You will calculate and manage the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards. As a Workshop Controller you will allocate work to the Technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers guidelines.We are looking for a strong communicator to take a customer focused approach to their work and also have the skills to influence others to succeed. Essential Requirements -路 You will possess excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role. My client would also consider a technician looking to progress路 Strong organisational and prioritisation skills路 Able to take initiative and ownership of issues with a proactive can-do attitude路 Able to multi-task and switch between task路 A team player who offers help and support to others路 Willingness to learn and keep up-to-date with product and technical information路 Thrives in a high pressured environment路 Full valid UK driving licence路 Eligibility to work in the UKEstablish and achieve personal objectives as agreed with Group Aftersales Manager.Ensure that the customer reception and displays meet the manufacturer's quality objectives and staff are developed to achieve maximum customer and own satisfactionIT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Back to searchWorkshop Controller
Pembrook Resourcing
Posted 8 hours ago, valid for a day
Farnborough, Hampshire GU14 8HJ
Full Time
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Sonic Summary
- Pembrook Resourcing is seeking a Workshop Controller to join their client's aftersales department, focusing on ensuring efficient workshop operations.
- The role involves managing workshop resources, monitoring performance, and resolving customer queries in line with dealership guidelines.
- Candidates should have excellent technical knowledge from the retail motor industry and prior management experience, although technicians looking to advance may also be considered.
- The position requires strong organizational skills, a proactive attitude, and the ability to thrive in a high-pressure environment.
- The salary for this role is competitive, and candidates should have a minimum of two years of experience in a similar role.
