- Maintaining an efficient and safe workshop and test area environment.
- Using the analysis of returned damaged products to diagnose potential system issues.
- Producing technical reports for returned damaged products together with a solution for the most economic repair.
- Offering technical support to customers via telephone and email.
- Developing detailed knowledge of part numbers for the range.
- Reacting quickly to support distributors and customers when required.
- Analysis of returned products leading to suggestions of system improvement.
- Answering questions regarding how the product works and how it fits together.
- Training customers and colleagues in specific product and system design.
- Designing and running test programs.
- Assisting with the production of specialist manuals.
- Providing ‘on the ground support’ at the installation for repair as well as system analysis.
- Modifying stock products to satisfy specific requirements.
- Some technical ability with mechanical systems and competence with hand tools.
- Knowledge of electric motors or rotating equipment would be ideal.
- Good mathematical knowledge - able to use very simple equations and conversion of units of measure.
- Attention to detail.
- Methodical and logical approach to work.
- Ability to communicate effectively at all levels.
- Good telephone skills when communicating with customers.