Back to searchCustomer Service Administrator
Sammons Recruitment Ltd
Posted 2 days ago, valid for 13 days
Farnham, Surrey GU9 7NW, England
£24,000 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- Our client is looking for a Customer Service Advisor to provide exceptional service as the first point of contact for customer inquiries.
- Candidates should have previous experience in a customer-facing role and possess excellent verbal communication skills.
- The role involves handling inbound calls, managing customer requests, and ensuring compliance with data protection regulations.
- The position offers a salary of £22,000 per year, along with benefits such as 22 days of holiday, increasing with service, and comprehensive professional development support.
- Working hours are Monday to Thursday from 8:30am to 5:30pm and Fridays from 8:30am to 5:00pm, requiring a genuine passion for customer satisfaction and the ability to multitask.
Our client is seeking a dedicated Customer Service Advisor to join there dynamic team and be the first point of contact for all customer inquiries.
If you thrive in a fast-paced environment and enjoy going the extra mile for customers, this role is perfect for you!
Key Responsibilities
Handle inbound customer calls promptly, providing professional and friendly assistance
Understand and anticipate customer needs by using effective questioning techniques
Efficiently manage customer requests, ensuring first-time resolution through available resources and tools
Accurately log all customer interactions and ensure compliance with data protection regulations
Identify and recommend additional products or services that could benefit customers
Reassure customers with a positive attitude and confirm that all their details and needs are accurately captured
Quickly escalate unresolved issues for prompt resolution and provide feedback to management to drive service improvements
Key Skills
A genuine passion for delivering exceptional service and maintaining client satisfaction
Excellent verbal communication skills, both over the phone and face-to-face
Previous experience in a customer-facing role is essential, whether over the phone, in retail or in person
Ability to handle multiple tasks while maintaining accuracy in customer interactions and data entry
Benefits
22 days holiday, increasing to 25 with each year of service
Comprehensive professional development support, including study programs
Access to a healthcare cash plan and wellness benefits
Enjoy a range of employee benefits, including a cycle-to-work scheme and discount perks platform
Monday to Thursday, 8:30am to 5:30pm and Fridays, 8:30am to 5:00pm
If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click herefor further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
