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As a Customer Service Administrator, the role will require you to receive calls from customers, promptly organise appropriate resources to resolve situations quickly, and ensure communication is kept flowing, both externally and internally. You will be responsible for co-ordinating services and following up the day-to-day role by inputting time sheets and invoicing. Key Responsibilities:
- Maintain constant communication with the customer
- Send over final costings for all retail work
- Invoice all retail work that has been completed
- Resolve all customer invoice queries
- Arrange monthly meetings with the Line Manager to resolve any ongoing issues
- Answer incoming calls into the office and log calls
- Cover other diary locations during peak times or holiday periods
- Contribute to the overall success of the company through teamwork and good communication internally
- Actively seek new business
- Organise and time-manage your workload
- Achieve and meet strict deadlines
- Deal with all telephone calls in a polite and professional manner, and handle conflict while remaining diplomatic
Key Skills:
- An effective team player, aware of the value and importance of working well and closely with colleagues
- Awareness of team workloads
- Ability to prioritise and focus on answering incoming calls quickly and effectively
- Strong time management skills
- Ability to work under pressure
- A good understanding of customer service procedures, policies, and best practices
- A 'cando' attitude and willingness to try out new ideas
- A willingness to help both internal and external customers
- Company brand awareness
How to Apply:If you're ready to take on this challenging and rewarding role, apply today by submitting your CV and cover letter detailing your relevant experience. Alternatively, call us to discuss further.Join a fast-paced, customer-driven company where your skills will make an impact!
