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Our client, a growing top 40 accountancy firm has a fantastic opportunity to join their team in either of their offices - Farnham or Oxford. This is a hybrid role.
Role responsibilities include:
- Managing the firm's IT helpdesk team
- Co-ordinating and managing software updates, ensuring systems remain secure and compliant
- Improving resolution times and implementing strategies to improve efficiencies.
- Monitoring KPI's
- Providing high level technical support and guidance to resolve complex IT issues
- Overseeing the maintenance and management of IT systems and conducting regular audits to create improvements.
- Ensuring all IT practices are compliant with regulatory requirements and industry standards
- Reporting on helpdesk performance, system updates and project progress to senior management
You will need to have a full UK driving licence and be comfortable travelling to other offices as required.
About you:
- You will have worked in a similar role and have strong experience managing IT service and supplier strategies, ideally within an accountancy or professional services firm.
- You will have managed staff and be comfortable managing performance.
- You will have solid experience in managing suppliers and you will be proficient in software management, systems maintenance and technical troubleshooting.
- A university degree, ideally in computer science or another IT related subject is essential
For a chance to join a firm that is on a strong growth trajectory, apply today.
