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Reed Business Support, the UK's leading specialist recruitment partner, is excited to offer a permanent opportunity for a Customer Service Executive to join our client's team in Faversham. This role is ideal for someone who thrives in a fast-paced environment and is committed to providing outstanding customer service.
Day-to-day of the Customer Service Executive role:- Handle customer inquiries and complaints with efficiency and professionalism.
- Provide detailed information on products/services to customers.
- Manage and update customer databases with the status of each customer.
- Coordinate with the sales team to develop strategies to improve overall customer satisfaction.
- Assist in processing orders and planning the dispatch and delivery of products.
- Proven experience as a Customer Service Executive or in a similar customer service role.
- Strong communication and interpersonal skills.
- Proficiency in CRM systems and practices.
- Ability to handle stressful situations and remain calm under pressure.
- Excellent organizational skills and attention to detail.
- Competitive salary with performance bonuses.
- Opportunities for professional growth and career advancement.
- Health and wellness programs.
- Generous holiday allowance.
- Pension scheme contributions.
- Access to training and development resources.
The ideal candidate for the Customer Service Executive position would need to demonstrate experience obtained from a similar role, be in commutable distance to our client in Faversham, and be available to start work immediately. This role requires full-time availability in our office.
If you are interested in the Customer Service Executive position and meet the above criteria, please submit your CV to proceed with your application.
