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About you
We are looking for a customer focused, efficient and organised administrator to play a key role in driving business growth at Karimix.
Were looking for someone who thrives on making a positive impact by building meaningful customer relationships and providing solutions to meet their needs. The successful candidate will have strong communication skills, great customer focus, an eye for detail and an ability to pick up new information quickly.
In this varied role, you will be responsible for the day to day running of dispatch and order processing as well as promoting our brand and products verbally, by email and through social media channels.
The position offers flexibility. Working hours Monday Friday 9:30am - 2:30pm alternatively 3 days of 8 hour shifts.
About Us
Karimix is a BRC accredited food manufacturer which takes pride in using only the finest GM free ingredients with no artificial additives. This is a fantastic opportunity to join our team and contribute to continued growth. We are looking for colleagues who share our core values; Curious, Responsible, Inclusive and Brave, and who are keen to play their part in creating an exceptional workplace culture.
Key Responsibilities
- Build and maintain customer relationships, providing solutions and following up on sales leads.
- Oversee all social media platforms creating engaging content to drive customer engagement and brand awareness.
- Work closely with the Brand Manager to promote products to existing and new customers, sharing knowledge and insights verbally and through social media channels.
- Set up new customer accounts on our system and input sales orders accurately, checking pricing and delivery dates.
- Prepare dispatch notes and paperwork for pallets and mail orders, booking the correct transport method and keeping customers updated.
- Monitor stock levels of finished product and suggest stock replenishment to the Production Manager.
- Identify slow moving and short shelf-life stock and notify the General Manager.
- Support in investigating stock discrepancies between Production and Dispatch, implementing procedures to improve efficiency.
- Oversee customer returns, working with the Technical Manager to analyse the root cause and prevent any issues recurring.
- Ensure timely response to inbound telephone and email enquiries, transferring to the relevant departments as required.
Skills and Experience
- Minimum 1 year customer service admin experience, ideally in the food industry.
- Experience in managing various social media platforms to drive business growth.
- Ability to build strong relationships with internal and external stakeholders.
- Good listening, verbal, and written communication skills.
- Accurate data entry and order processing skills.
- Strong organisational and problem-solving abilities.
- IT literate, competent in Microsoft Office and able to pick up new systems quickly.
- A flexible and collaborative approach.
- Growth mindset, embracing variety and change.
Salary and Rewards
- Annual salary c.£25,000 pro rata
- 28 days annual leave (including public holidays) increasing with length of service
- Additional paid leave over shutdown between Christmas and New Year
- Company Pension
- Free parking
- Rewards for implemented suggestions
- Employee recognition scheme
- Employee referral bonus
- Casual dress.
Hours:Part Time, Monday Friday 9:30am 2:30pm, alternatively 3 days of 8 hour shifts.
Location:Based onsite at Faversham, Kent
