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- Oversee the customer service department, ensuring smooth daily operations.
- Maintain excellent customer relationships, providing updates and ensuring a high level of service.
- Manage invoicing, closing off jobs, and generating reports.
- Keep tariffs updated to minimize queries and improve efficiency.
- Approach potential new business opportunities and provide competitive rate quotations.
- Handle customer inquiries promptly and professionally.
- Confirm and update customer rates accurately.
- Prepare and check invoices, ensuring accuracy before sending.
- Respond to queries related to invoicing and payments.
- Input delivery notes into the system.
- Chase releases for upcoming deliveries.
- Monitor landing times and ensure efficient scheduling.
- Rate all jobs according to existing tariffs or agreed quotes.
- Chase Proof of Deliveries (PODs) to maintain records.
- Check outstanding shipping lines not listed on delivery notes.
- Previous experience in a customer service supervisory role.
- Strong organizational and problem-solving skills.
- Excellent communication and relationship-building abilities.
- High attention to detail with the ability to manage multiple tasks effectively.
- Experience in invoicing and handling rate confirmations is desirable.
- A proactive and motivated approach to work.
