IT Support Analyst

IT Support

local to Ipswich

£24,000

18 month FTC - highly likely to go permanent

Do you have a passion for IT, but you're struggling to get an opportunity to progress and learn?

Are you looking at a career change and you love IT?

I have the opportunity for you.

We are offering an exciting opportunity for an individual to advance their career in Information Technology in an 18-month fixed-term contract with our client locally to Ipswich, offering training and development through an IT Solutions Technician apprenticeship. The successful candidate will be enrolled in a Level 3 IT Solutions Technician apprenticeship with a local training institute. Following successful completion of the course, there is the likelihood that this will go permanent.

• Work within a multi-disciplinary team across a complete solutions lifecycle including requirements gathering, development, testing, implementation, and maintenance.
• Support users to ensure the IT solutions continue to function as expected and meet business needs.
• Gain in-depth knowledge of the existing infrastructure to effectively troubleshoot and identify root causes of issues.
• Engage in various tasks ranging from technical to analytical, focusing on understanding stakeholder and business needs.
• Ensure timely resolution of service and delivery issues in line with agreed SLAs.
• Adhere to standard operating procedures and install, configure, and maintain hardware and software components.
• Conduct various forms of testing such as unit, integration, user acceptance, and performance testing.
• Comply with information security policies and procedures to protect organizational and customer data.

• Strong interest in pursuing a career in IT with a willingness to learn and develop new skills.
• Basic understanding of Intel-based PC hardware.
• Familiarity with Microsoft Office technologies and operating systems.
• Excellent customer service skills and the ability to think both logically and creatively.
• Professional and independent work ethic, taking initiative where appropriate.
• Effective communication skills in both written and spoken English.
• Ability to create and maintain documentation according to best practices and organizational guidelines.
• A minimum of 3 GCSEs at grade 4 or above, including one core subject. A-Levels and IT-related certifications are desirable but not essential.

• Comprehensive training and development through a Level 3 apprenticeship.
• Exposure to diverse IT functions and industry best practices.
• Opportunity to work in a supportive and dynamic environment.
• Competitive salary and benefits package.

To be considered for this opportunity, click apply NOW.