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Location:
- Feltham
Department: Workforce Management
Reports to: Head of Workforce Management
Direct Reports: Workforce Management Coordinators
Job Type: Full-time, Permanent (40 hours per week)
Role Overview
The Workforce Management Team Lead plays a crucial role in ensuring the efficient allocation of staffing resources to meet operational demands in a high-paced, luxury catering environment. This position requires a strategic thinker with strong leadership abilities to optimise workforce planning, maintain seamless operations, and collaborate with multiple stakeholders.
Key Responsibilities
1. Team Leadership & Development
- Lead, mentor, and develop a team of Workforce Management Coordinators.
- Foster a culture of continuous improvement, accountability, and teamwork.
- Provide training and guidance to enhance workforce planning processes.
2. Workforce Planning & Scheduling
- Oversee staff scheduling to ensure optimal coverage while maintaining operational flexibility.
- Adjust workforce allocations in response to fluctuating business demands.
- Ensure fair and efficient shift allocation, considering employee availability and legal regulations.
3. Timekeeping & Compliance
- Monitor and manage timekeeping records, ensuring accuracy for payroll and operational planning.
- Ensure compliance with UK labour laws, working time regulations, and company policies.
- Maintain and enforce workforce management best practices.
4. Stakeholder Collaboration
- Work closely with department heads, HR, and operations teams to anticipate staffing needs.
- Act as the main point of contact for workforce-related inquiries and concerns.
- Provide proactive staffing solutions to support business operations.
5. Agency & Vendor Management
- Manage relationships with external staffing agencies, ensuring alignment with workforce planning needs.
- Ensure agency workers meet quality standards and compliance requirements.
- Monitor agency contracts and cost-effectiveness.
6. Reporting & Analysis
- Generate regular reports on workforce performance, staffing trends, and key KPIs.
- Use data-driven insights to recommend improvements in workforce planning.
- Present findings to senior management and contribute to strategic decision-making.
7. Technology & Systems Management
- Utilise workforce planning tools and software to optimise staffing processes.
- Implement automation and digital solutions for improved efficiency.
- Ensure accurate data entry and system updates.
Skills & Experience Required
- Bachelor's degree in Human Resources, Business, Admin and secretarial or a related field.
- Minimum of 3 year's experience in workforce management, with at least 1 year in a leadership role.
- Strong analytical skills and proficiency in workforce planning tools (Excel, Microsoft Access, or similar).
- Excellent communication and interpersonal skills to collaborate across teams.
- Knowledge of UK labour laws and workforce compliance regulations.
- Experience in the airline catering, hospitality, or related industry is preferred.
- Strong problem-solving abilities and adaptability in a dynamic environment.
What's in It for You?
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Staff meals and uniform provided.
- Pension scheme and salary reviews based on performance.
- Flexibility in working hours where possible.
This role offers the opportunity to lead a dynamic team and make a significant impact in a fast-paced, customer-focused environment. If you have the leadership skills and workforce planning expertise to excel in this position, apply today!
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