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My client based in Heathrow are looking for a Commercial Vehicle Sales Administrator who would be the link between customers and the sales team, ensuring smooth processing of orders, excellent customer experience, and efficient record-keeping.
The position is paying between £25k - £27k per annum doe.
Key Responsibilities:
- Order Processing: Accurately handle sales quotations and orders for new and used vehicles, ensuring timely invoicing and month-end completion.
- Vehicle Management: Oversee vehicle registration, taxation, and the vehicle pipeline process, from order to customer handover.
- Compliance and Record-Keeping:
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- Manage fixed penalty notices, advising and invoicing customers.
- Archive sales deal files and review stock weekly.
- Maintain and update CRM records, ensuring accurate data capture and regular review.
- Actively prospect new opportunities and grow the customer database.
- Submit weekly reports on order intake, profitability, and handovers.
- Collate and report on quotes and orders for body builders.
- Provide sales team support in delivering exceptional customer service.
- Attend and assist with customer events, including those outside standard hours.
- Customer Relationship Management:
- Reporting and Analysis:
- Team Support:
- Cross-Department Collaboration: Work with various departments to ensure maximum customer satisfaction.
Key Competencies:
- Customer-focused, with high professional standards.
- Exceptional organisational and communication skills.
- Resilient, detail-oriented, and adaptable with a problem-solving mindset.
- Honest, self-motivated, and capable of meeting tight deadlines.
- Proficient in Dealer Management Systems (e.g., Kerridge/Autoline).
Required Skills & Experience:
- Previous experience in sales administration (automotive preferred but not essential).
- Intermediate proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Familiarity with the automotive industry and associated systems (e.g., CD-UK/Kerridge).
Education & Language:
- Minimum: GCSE/O-Level in Maths and English.
- Fluent in English.
