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HGV Claims Processor - (Warranty, R&M, Retail Invoicing)
Automotive experience is a must HGV preferred but transferable skills from Car and LCV also acceptable
Salary: £27,000 - £32,000 + £3,000 annual bonus
Hours: Monday To Friday 07.00 - 16.00 - 42.5 hours
Location: Heathrow
Benefits:
Manufacturer training provided to support career progression
30 days holiday (including public holidays) plus;
Additional leave with service loyalty (3yrs / 5yrs / 7Yrs / 10yrs)
Holiday + Scheme
Statutory employer pension
Free Class IV MOT per year
Mental Health First Aiders
Health and Wellbeing Support
Referral bonuses for introducing friends
Paternity pay Full pay of 2 weeks
Corporate uniform provided
Cycle to work scheme
Accident Policy Insurance
Due to our continuous success and growth we are looking for a HGV Claims Processor to join our existing lively team based at Heathrow.
The Role:
To interpret jobcards and process Retail, Warranty & R&M claims in an efficient and timely manner.
To complete Warranty and R&M claims on Manufacturer Systems, using correct details supplied on the jobcard within manufacturer timescales.
To complete retail invoices to customer accounts ensuring their processes are followed i.e. gaining Order Numbers and online authorisation where applicable.
To process claims and invoices for other branches within 36 hours of receipt where possible.
To deal with any invoice query efficiently and timely and respond back to the accounts team with a full update.
To maintain accurate vehicle history and service records in line with customer requirements and operator licence standards & manufacturers guidelines.
To maintain invoice filing by job number.
Attend any training course as deemed necessary by the Admin / Service Manager
To undertake such other tasks as may reasonably be required. These may include liasing with customers, working outside normal hours, supervising and instructing trainees, acting as Service Receptionist, etc.
To enhance the image and reputation of the company whilst supporting its commercial interests
To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The key experience that successful applicants will possess is:
Understanding of vehicle warranty
Experience of processing Manufacturer Warranty Claims
Understanding of vehicle Repair and Maintenance
Experience of Processing R&M Claims
Automotive experience is a must HGV preferred but transferable skills from Car and LCV also acceptable
Applicants must be willing to learn to use and work from multiple software platforms on a daily basis.
Candidates will need strong and accurate administration skills and attention to detail is a must, previous warranty and invoicing processing would be a huge advantage, particularly if experienced in the world of automotive.
Please call Suzanne on 07892 689 496 or submit your CV
