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Freightserve recruitment are looking for an Import Airfreight Supervisor . The company are a medium sized Freight Forwarder based in the Feltham, Middlesex area.
Role Responsibilities:-
Support the implementation of the agreed strategy with the Team Leader and Air Freight Import Assistant Manager.
Comply with company policies and make sure your staff are familiar with all. Pay particular attention to the credit policy and compliance with HMRC.
Support the development of your team members, highlighting knowledge gaps and suggesting training requirements to your manager.
Ensure we have human and operational resources to deliver the planned work we have on hand, when approval to employ is agreed, seek out and develop talented people to join the team.
Drive excellent customer care and management of client expectations through the team.
Support the Career Development Review process with your staff and manage any behavioral or performance concerns.
Ensure appropriate management of your own and staff time.
Understand, utilise and develop the main freight management system, with multifreight as the operation and finance tool.
Understand the accounting and financial processes and requirements.
Be commercially proactive and ensure that the business always makes a profit and that all overhead and operating costs are kept at the best market rates possible.
Ensure estimates are allocated for all expected costs and our sales invoices are raised in a timely manner in accordance with our invoice policies.
Check and sign off all files handled by you and your team, ensuring they have been costed and charged correctly, addressing any issues with the team and raising any concerns to your manager.
Monitor new and lost clients on a weekly basis and keep CDM’s and management advised.
Support the sales, CDM and GTM Teams with customer meetings and visits.
Support in setting KPI’s and agree Standard Operating Procedures with all origin Partners and suppliers.
Promote to clients and potential clients all services.
Deal with all insurance claims in accordance with our policy and the insurance industry’s standard process i.e. all claims are settled by the insurers, with any commercial gestures agreed with the Business Leader before proposal to a client.
Always protect the interests of the business and escalate any areas of concern to
Hours are Monday - Friday 0900 - 1730
Company offers outstanding benefits.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping
