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- Completion of end to end forwarding activities as the individual role requires
- Follow strict and time sensitive SOP鈥檚/KPI鈥檚 to ensure compliance
- Work closely with internal and external customers聽
- Focus on customer service聽聽
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Customs Entries
- Cost control
- Assist senior forwarders, Supervisor and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted聽
- Work closely with the Operations manager for Internal and external rates reviews.
- Remain in contact with customers and suppliers to maintain relationships
- To take part in customer reviews when required to build up visibility and relationships with customers.聽
- Assist sales and management with customer development聽
- Maintain clean desk policy聽
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager
Experience/Skills Required:
路 Thorough understanding of customer needs
路 Knowledge and experience in of the international transportation and logistics industry, in export Air Sea Road operations.
路 A knowledge and understanding of financials and impact on business
路 A Good knowledge of IT systems and processes used in the transport sector
路 Fluent in English, local language and any other languages required for smooth operation of business
