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Work with Retail/Property Business Partners and support the category team to maximise sales, compliance, and passenger experience from all Retail and Property demises and commercial services in the terminal.
Understand the key drivers of performance and plan/report against them, supporting with fire safety compliance, assurance of contractual tenancy obligations; management of information to drive reliable and accessible data, process improvement from the planning stage to implementation. Support with the Retail and Property sustainability agenda
Creates reports to help in identifying deliver sales and service driving initiatives with Retailers and Tenants and support in making improvements in passenger experience. Some knowledge of the product range for each Retailer needed, making sure business partners are compliant on a day-to-day basis with range and general standards.
Identify and incorporate new opportunities, operational activities and work streams that maximise sales and service opportunities. Continually improve the operational excellence and service standards of our business partners to deliver excellent passenger experience in line with all Heathrow Initiatives - through influencing managers to continually strive to improve results including but not limited to Quality Service Monitor, and operational activities that impact on safety
Manages day to day logistics operations Supports Retail and Property to manage Back of House operations including working with the HCC Supplier to ensure deliveries are optimised and managed in a timely way, which doesn't impact negatively on Fire and H&S policies
Crisis management Actively participates in crisis management and assist in co-ordinating contingency planning as required, this may involve working flexibly in times of crisis. This is specific to maintaining service levels when in crisis situations.
Qualifications / Experience in one of the following fields preferred:
Fire safety, health and safety, risk management, facilities management/compliance, contractual compliance, business management and/or experience of working in a property environment.
Effective communication skills, written and verbal to enable reporting and presenting to 3rd parties, internal stakeholders and business partners essential
Analytical and data management skills essential
Strong Microsoft Excel, PowerPoint and Word skills essential.
Guidant Global is acting as an Employment Business in relation to this vacancy.
