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Role: Refuge Worker
Based: Hounslow
Rate: £18umb
Start Date: ASAP
Duration: Temp ongoing
Hours: 35 hours per week
Our client, a specialist Domestic Violence charity, is looking to recruit a Refuge Worker responsible for providing high-quality practical and emotional support to survivors of domestic violence and their children living in their refuges.
Synopsis of duties:
- Providing practical and emotional support to survivors of domestic violence and other forms of violence and abuse
- Conducting key work sessions regularly and keeping casework records up to date
- Be present at the refuge when contractors attend, homegroup, pest control, water checks, cleaner, etc, accompany them to all the rooms when required
- Carry out CCTV Checks daily, H&S checks daily, weekly or monthly checks on all the floors
- Carry out evacuation( monthly), fire drills (monthly) and fire alarm testing (weekly)
- Be onsite to monitor and sign in guests, e.g. health visitors, social workers, etc
- Have face-to-face sessions with residents weekly
- Help residents complete most forms, sometimes housing applications, etc which is time-consuming
- Report housing maintenance issues following checks
- Attend to women on an ad-hoc basis
- Provide cleaning products, etc
- Keep on top of service charges and rent arrears, and ensure residents are paying monthly when their benefits come in, you may need to check evidence of this monthly
- Attend appointments, GP, court hearings, etc with clients
- Physically see the state of the house, i.e. to book work like gardening, broken furniture, etc any repairs
- Keep an inventory of outstanding items in-house, like cleaning products, pots, pans, emergency food, etc
- Distribute or unpack donations
- Prepare residents or houses for cultural events, e.g. Eid, giving out donations, putting posters around the house, celebrating with residents
- Carry out house meetings, H&S recording, or chasing
- Turn around voids, prepare rooms, or get maintenance, take referrals
- Physical presence at site, may need to attend to other sites
- Lone working sometimes when there is no site cover
- Take part in staff meetings and supervision meetings, sometimes offsite
Essential Requirements:
- Experience of working in a refuge
- Experience working with vulnerable adults and children, acknowledging safeguarding concerns, and responding appropriately
- Experience working with victims of domestic abuse in a professional capacity
- Enhanced Child and Adult workforce DBS on the update service
- DBS dated within the last 12 months or on the update service
Supporting Futures Consulting acts as both an employer and an agency.
