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HGV Service Advisor

HCP Group
Posted 10 days ago, valid for 14 days
Location

Feltham, Greater London TW13 4GT

Salary

£28,000 - £31,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Our client near Feltham is seeking a motivated HGV Service Advisor to be the primary contact for customers during the service process.
  • The role involves managing customer interactions, maximizing workshop bookings, and handling MOT bookings and invoicing.
  • Candidates should have a strong understanding of the HGV motor industry and previous experience in a similar customer service role.
  • The position requires strong organizational, administrative, and problem-solving skills.
  • The salary for this role is £28,000, with the potential to earn up to £31,000 OTE, and previous experience in a relevant position is required.

We are looking for a motivated HGV Service Advisor to join our client near Feltham.

The ideal candidate will be the primary contact for customers, providing accurate and timely information throughout the service process, and ensuring customer satisfaction.

The Role

  • Serve as the main contact for customers, ensuring a smooth service experience
  • Maximise workshop bookings via outbound calls and emails
  • Manage MOT bookings and invoicing ahead of test dates
  • Communicate with customer requests and complete job cards accurately
  • Promote additional services and repairs

Requirements

  • Strongunderstanding of the motor industry (HGV)
  • Previous experience in a HGV Service Advisor role or a similar Customer Service position
  • Strong organisational and administrative abilities
  • Proactive, with problem-solving and analytical skills

The Package

  • 28,000 + up to 31,000 OTE

If you have a passion for customer service and possess the skills required for this role, we would love to hear from you. Please apply with your CV!

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