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Are you passionate about providing exceptional customer service? Do you thrive on helping customers find solutions to their queries? If so, we have an exciting opportunity for you!
Position Details:
- Role: Customer Service Advisor
- Location: Ferndown
- Hours: Part time (Monday - Wednesday) 09.00 - 17.00
- Flexibility: Opportunity to work hybrid or fully remote after 3 months of successful performance
About the Role:We are looking for a dedicated and friendly Customer Service Advisor to be the first point of contact for our customers. In this role, you will deliver outstanding service, resolve queries efficiently, and ensure customers feel valued and supported.
What We're Looking For:
- A positive, resilient attitude with the ability to thrive in a fast-paced, ever-changing environment.
- A team player who is also self-motivated and capable of working independently.
- Exceptional attention to detail.
- Strong communication skills, both verbal and written.
Key Responsibilities:
- Respond to customer inquiries via phone, delivering clear and helpful solutions.
- Resolve issues efficiently to ensure high levels of customer satisfaction.
- Provide accurate information on products, services, and company policies.
- Identify opportunities to enhance customer experiences and escalate feedback appropriately.
- Meet and exceed targets set by the client, such as first-call resolution and quality standards.
If you're enthusiastic about customer service and ready to make a positive impact, we'd love to hear from you!
Wild Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
