Head of Administration

Are you a motivated, experienced administrator with strong leadership skills?

Do you have a passion for operational efficiency?

Want to work for one of Dorset's most well-respected accountancy practices?

A highly regarded accountancy and business advisory firm based in Ferndown is seeking a Head of Administration to oversee their administrative team and play a hands-on role in supporting Client Service Managers. This is a pivotal role, blending strategic oversight with direct client-facing responsibilities in a busy, collaborative office.

You’ll lead a team that plays a crucial role in ensuring the smooth delivery of accountancy services, while also driving process improvements and upholding high standards of customer service.

Want to hear more?

Apply for this Head of Administration job in Ferndown today!

Leadership & Oversight:

• Manage and lead the administration team, ensuring delivery of consistent, high-quality support across the firm
• Assess and refine existing admin processes, driving ongoing improvements and standardisation
• Supervise workflows and short- to medium-term admin projects, managing resources and time effectively
• Monitor and provide management information and reporting to senior leadership, including workflow assessments, resourcing needs, and client file reviews
• Collaborate with the Financial Services team to ensure seamless client service across departments

Hands-On Administration:

• Provide dedicated admin support to Client Service Managers, including arranging meetings, preparing reports, and managing client correspondence
• Maintain accurate and up-to-date client records and data across internal systems
• Ensure that all work complies with data protection, confidentiality, and internal policies
• Prepare and send professional client communications and manage meeting follow-ups and action logs

You’ll be part of a progressive and supportive team within a well-established and forward-thinking accountancy firm. The business has earned a reputation for its people-first culture, offering flexibility, professional development, and a friendly work environment.

Expect a firm that values initiative, encourages innovation, and invests in its people. You’ll play a central role in enhancing client experience and operational success.

Experience:

• 5-8 years of experience in an accountancy services environment, with a proven track record of exceeding expectations
• Prior managerial experience in a professional services firm, including team leadership and project oversight
• Comfortable working cross-functionally with solicitors, financial planners, and other professional service providers

Skills & Attributes:

• Technically strong with solid knowledge of accountancy operations and administration best practices
• Effective communicator and natural motivator - someone who leads by example
• Strong time management and multi-tasking ability in a fast-paced setting
• Confident with Microsoft Office Suite and accountancy software systems
• Well-organised, proactive, and solutions-oriented with excellent interpersonal skills

• £36,000 to £42,000 per annum
• Permanent, full-time position
• Flexible / hybrid working
• Generous annual leave
• Supportive and social team
• Health and wellbeing support
• Company pension
• Open and inclusive culture
• Ongoing progression
• Career development opportunities
• Plus more

If you're looking for a Head of Administration job in Ferndown, where you can lead a talent team and grow within a respected firm, apply now or contact us to find out more.

Public Practice Recruitment Ltd recruits high-calibre accounting professionals at all levels for tax, accounts, and auditor jobs on both a permanent and temporary basis for accountancy firms.

Specialising solely in accountancy recruitment, Public Practice Recruitment Ltd regularly has new accountancy jobs in Ferndown and has a superb track record of meeting and exceeding expectations for accountants looking for their next accounting role.