Resource Coordinator

KHIPU Networks have an exciting opportunity within their operations department for a full-time Resource Coordinator join the team.

Salary: Highly Competitive

Contract: Permanent, Full Time

Location: Onsite, Fleet, Hampshire. Based on Waterfront Business Park (overlooking Fleet Pond), within 3 minutes’ walk of Fleet mainline train station offering direct links into London.

About Us:

KHIPU Networks is an award-winning, highly successful Cyber Security company based in the UK and Africa. We offer outstanding opportunities for candidates of all levels within a dynamic and flexible working environment.

Founded in 2005, KHIPU Networks’ ethos has always been to work in partnership with customers, to understand their environments and challenges so that we can design and deploy ‘Best-of-Breed’ solutions that enable them to meet their strategic goals.

Resource Coordinator – The Role:

As KHIPU’s Resource Coordinator, you will be responsible for managing the allocation and utilisation of resources for the Technical Team. This includes personnel, equipment, materials, and time - ensuring that the right resources are available to complete projects and scheduled work efficiently.

Resource Coordinator – Key Duties

- Coordinate, plan, and schedule engineers for specific client engagements

- Work with specialist Team Managers, Project Coordinators and Project Managers identify engineers based on experience, specialist skills and availability

- Maintain up-to-date records of engineer skill sets, availability and schedules to assist in rapid resource allocation

- Optimise resource utilisation, highlight allocation conflicts and recommend resolutions

- Take ownership of problems and follow through to completion

- Escalate issues where necessary

- Report on resource utilisation to help forecasting

- Follow and help develop existing Resource Management processes and procedures

- Use sound judgment and demonstrate initiative in carrying out assigned duties

- Administration of the company Resource Management system

- Achieve familiarity with and in-depth knowledge of company policies and procedures

Resource Coordinator – You:

- Background in Resource Management and IT/technical sector experience are highly desirable

- Experience in delivering Customer Service is essential

- Experience in compiling reports for customers and/or management

- Excellent telephone manner

- Strong communication skills in English, both written and verbal

- Self-motivated and enthusiastic with a strong work ethic and a willingness to 'go the extra mile’

- Ability to work individually as well as with a team

- Ability to remain calm and perform well under pressure

- Proficiant in using office-based IT Systems

Resource Coordinator– Benefits:

- Competitive salary, dependant on experience

- 26 days’ annual leave entitlement, rising with service

- Private healthcare policy

- 5% pension contributions

- Life Insurance policy

- Cycle to Work Scheme

- Numerous company events throughout the year

- Regular team building activities

- Ample Free Parking Available on site

To submit your application for this exciting full-time Resource Coordinator opportunity, please click ‘Apply’ now.