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Our client is a successful, directly authorised life brokerage providing a range of life and protection products to consumers on both an advice and non-advice basis.
As part of the growth, they are seeking to appoint a Head of Sales to manage, develop and grow their salesforce.
Overview of role:
Managing a team of sales, retention, and review consultants to deliver outstanding results whilst ensuring the highest customer satisfaction levels. Working within a strict regulatory environment ensuring that all team members are compliant and maximising sales opportunities through high levels of sales skills and technical knowledge.
Key Responsibilities
• Leading from the front, demonstrating what good looks like, developing the skills of the team to ensure they are both confident and competent in all aspects of delivering their specific objectives in a compliant and customer focused manner.
• Demonstrating the company sales process in front of the team to highlight what a "good call" looks like.
• Providing practical hands-on support through demonstration and observation of calls and the sales process.
• Setting and achieving performance targets for sales, efficiency, and quality in line with the company’s overall plan
• Contributing and creating a sense of urgency within the sale team by building an energetic and engaging sales floor and culture and setting and gaining a buy in to a clear vision.
• Able to contribute to the strategic planning of the business.
• Ability to interpret data, spot trends and put in place action plans to remedy short falls.
• Developing sales team members in line with their personal development plans and performance reviews - utilising call recording sessions, internal training and one to one development meetings.
• Ensuring full adherence to regulatory requirements by observing, monitoring, and demonstrating calls on a regular planned basis
• Presenting new products and process to staff and ensuring all sales staff are fully always trained and can use this knowledge appropriately with customers.
• Succession planning, recruitment, development, and staff retention of the team to ensure that both workforce and productivity targets are met.
• Planning of holidays and managing periods of absence and sickness to ensure the business is not affected. Spotting trends and having difficult conversations in an empathetic manner.
• Upholding the companies’ values and instilling these within team, creating a sense of pride within them. The Person
• A minimum of 3 years sales management experience within a within a B2C financial regulated financial services based outbound call centre role.
• A proven track record in delivering results through others within a related protection field (non-advice and advice based would be a distinct advantage)
• Experience in people development through a hands-on approach within a similar environment
Ability to demonstrate a high degree of customer service awareness, Inc. consumer duty and FCA guidelines.
• Able to demonstrate a detailed understanding of performance management and sales management techniques.
• Ability to lead and take people with you on the journey because they want to and share your values.
• Able to provide documentary proof of your performance and achievements.
This is an exceptional opportunity to join a growing progressive business where individuals are valued and recognised for their contributions to the company.
Please note this is a full time office based role.
Please note.
It is Knight Temple Recruitment’s policy, that we to respond to all applications within three working days. If your application is not taken forward by us your details will not be retained unless you specifically request us to do so.
Knight Temple Recruitment is a Recruitment Agency and is advertising this vacancy on behalf of one of its clients.
