- Responding to requests for quotations, engineered packages, accessories, and replacement parts.
- Processing, dispatching, and invoicing sales orders accurately.
- Coordinating with couriers to agree on terms as needed.
- Managing all day-to-day aspects of sales order entry.
- Communicating with customers via phone/email for inquiries regarding invoicing, delivery, and other general matters.
- Investigating issues and taking appropriate actions, including arranging returns for faulty items according to ISO9001 procedures.
- Handling service enquiries and progressing jobs to invoice status alongside the operations team.
- Maintaining a quotation log and following up on leads to convert quotes into orders.
- Providing customer service in line with company policies, procedures, and ISO9001 standards.
- Collaborating with the Engineering and Marketing teams to find solutions to customer needs.
- Staying up-to-date on product knowledge through internal training sessions.
- Maintaining confidentiality of all processed information.
Back to searchInternal Sales Technician
Venus Recruitment Ltd
Posted 2 days ago, valid for 23 days
Fleet, Hampshire GU52 7LW
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- A long-established manufacturer is seeking a Technical Sales Technician to provide internal sales support to global customers.
- The ideal candidate should have a technical qualification in mechanical technology or relevant engineering knowledge and at least 2 years of experience.
- Key responsibilities include processing sales orders, responding to customer inquiries, and maintaining a quotation log.
- The position offers a salary of £30,000 along with excellent benefits such as 23 days of holiday, parking, and a 4% pension contribution.
- This office-based role requires the candidate to live within 15 miles of Fleet to facilitate daily commuting.
