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- Â Provide a professional and friendly service to internal and external customers via phone, email, and face-to-face.
- Assist with enquiries ensuring responses are clear and concise - good verbal and written communication
- Assist with the implementation of new services and processes into the team
- Handle administrative tasks, document scanning, and appointment bookings.
- Alongside the team, work towards performance targets and quality assurance standards.
- Strong communication and listening skills
- Customer-focused with a problem-solving attitude
- Excellent administration experience
- Confident using Word, Excel & IT systems
- Reception, customer service and administration experienceÂ
